I purchased my AirPods Pro as soon as they were launched back in 2019. During the pandemic, I had one earbud replaced due to crackling noises when I moved my head. This replacement was performed under warranty, so Apple provided great service.
About two weeks ago the same thing happened with the other original earbud. I called it in, and was advised to book a Genius Bar appointment, which I did yesterday.
Today I went to the Apple Store, waited for 15 minutes, and they replaced both my earbuds no questions asked. Apparently to Apple’s credit, they found out that not one but both earbuds were defective.
The breakdown of the earbud was fortuitous timing. About a month ago, my wife informed me of this AirPods Pro Service Program. I did not think much of it because both were working. Now I am glad such a program existed.
When I first started to use the brand new AirPods Pro, I found out how bad my previous pair really were. The noise cancellation on these new earbuds worked twice as good as my defective pair.
Once again Apple Services can be dependent upon. I am glad to be sporting brand new AirPods Pro earbuds as a result of their service quality. These new earbuds will have a 90 days warranty.
What more can I say? I will continue to purchase Apple products not only because of their quality but also because of their prompt service and retail presence, a competitive advantage or feature that is often overlooked.