Our last power outage on May 21st, caused one of my two SolarEdge inverters to stop generating power. This effectively caused 50% of solar panels to be ineffective. Considering that the system was recently commissioned fully on May 4th, it was a bit frustrating to go through this. At least the other SolarEdge inverter is still generating power from the remaining 50% of my panels.
Upon a remote assessment of the inverter by SolarEdge, they determined on the 25th that the inverter requires replacement. As of this writing, I have not been given a formal response by SolarEdge that explains why the inverter cease generating power. I assume it is a quality issue on their end, and something from the grid outage during the storm fried something in the inverter. For an inverter that was less than 2 months old, this was slightly concerning.
It took SolarEdge from May 25th to June 10th to ship a replacement. Today is June 15th, and the UPS tracking number still shows “Label Created”.
Apparently recent supply chain issues has caused much shortages resulting in the delay.
Kudos to New Dawn who was able to source another inverter and they promptly installed the inverter today. All is good now.
In summary, we had 50% of our solar panels not producing power for 24 days (from May 21st to June 15). SolarEdge to this day still has not met its warranty commitments because its replacement unit is still in “transit”. If it was not for New Dawn being creative, I would still be out 50% of my solar capacity.
If you are using SolarEdge for off grid applications, perhaps it is wise to store an additional unit if you think solar generation is critical to your livelihood.