{"id":1158,"date":"2020-10-27T13:19:41","date_gmt":"2020-10-27T17:19:41","guid":{"rendered":"https:\/\/blog.lufamily.ca\/kang\/?p=1158"},"modified":"2021-03-01T09:28:31","modified_gmt":"2021-03-01T14:28:31","slug":"york-region-covid-19-communication-issues","status":"publish","type":"post","link":"https:\/\/blog.lufamily.ca\/kang\/2020\/10\/27\/york-region-covid-19-communication-issues\/","title":{"rendered":"York Region Covid-19 Communication Issues"},"content":{"rendered":"\n<p>We are parents of a son who has opted for choosing the in-person learning format this fall in Richmond Green Secondary School. With the recent rises in Covid-19 cases in recent weeks, we have been monitoring new developments continuously. We attempt to monitor new information on regional news via mostly online resources.<\/p>\n\n\n\n<p>However, recent school communication has gotten us pretty confused and frustrated which prompted me, admittedly, ranting about this here. I do hope to provide some constructive feedback, so let me set this up.<\/p>\n\n\n\n<p>On October the 18th, we received the following form letter via an email from the principal.<\/p>\n\n\n<blockquote style=\"font-size: 80%;\">\n<p><strong>From:&nbsp;Richmond Green SS&nbsp;<\/strong>xxxxx.yyyyyyy.zz@yrdsb.ca<br><strong>Subject:&nbsp;<\/strong>COVID-19 Notice of exposure &#8211; Richmond Green Secondary School<br><strong>Date:&nbsp;<\/strong>October 26, 2020 at 1:33 AM&nbsp;<br><strong>To:&nbsp;<\/strong>xxxxxxxxx@gmail.com<\/p>\n<p><strong>To: xxxxxxxxx@gmail.com<\/strong><\/p>\n<p>Dear Parents &amp; Guardians<\/p>\n<p>Please find attached a notification from York Region Public Health. We ask that you <strong>please read<\/strong> the attached letter carefully as it contains important information regarding COVID-19.<\/p>\n<p>Sincerely<\/p>\n<p>X. YYYYYY<br>Principal<\/p>\n<p>email: xxxxxx.yyyyy@yrdsb.ca<\/p>\n<\/blockquote>\n\n\n<p>The attached notification <a rel=\"noreferrer noopener\" href=\"https:\/\/blog.lufamily.ca\/kang\/wp-content\/uploads\/sites\/3\/2020\/10\/RGSS-18Oct2020-General-Letter-RGSS-Community-covid-positive-case-October-18-2020.pdf\" target=\"_blank\">PDF file is here<\/a>. The last paragraph of the letter is:<\/p>\n\n\n<blockquote style=\"font-size: 80%;\">\n<p>If you have any questions or concerns, please visit&nbsp;<a href=\"http:\/\/york.ca\/covid19\" target=\"_blank\" rel=\"noreferrer noopener\">york.ca\/covid19<\/a>&nbsp;or contact York Region Public Health at 1-877-464-9675.<\/p>\n<\/blockquote>\n\n\n<p>When you click on the above link, I had to do this (follow my navigation by viewing the video below):<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/iMFrfocDL_M?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-CA&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p>So you can see from the above video, that it was not immediately apparent how to get to the information. It took some hunting and exploring. You almost wish that the link that they had will bring you directly to:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"298\" height=\"42\" src=\"https:\/\/blog.lufamily.ca\/kang\/wp-content\/uploads\/sites\/3\/2020\/10\/Screen-Shot-2020-10-27-at-2020-10-27-12.58.38-PM.png\" alt=\"\" class=\"wp-image-1168\"\/><figcaption>School Covid Information<\/figcaption><\/figure><\/div>\n\n\n\n<p>Life would be so much simpler!<\/p>\n\n\n\n<p>If you are trying to access the <a href=\"http:\/\/york.ca\/covid19\" data-type=\"URL\" data-id=\"york.ca\/covid19\" target=\"_blank\" rel=\"noreferrer noopener\">york.ca\/covid19<\/a> site on your mobile phone, then the user experience is worse than using a desktop browser.<\/p>\n\n\n\n<p>I understand that they are trying to reuse their existing dashboard information, but frankly speaking this is just throwing data into a big pile and asking people to go to the pile and hunt for the relevant needle that you want, and call it job done.<\/p>\n\n\n\n<p>On top of this, we got the exactly the same email yesterday on October 27th. I am sorry, but now we are being spammed by our schools without net added information, which simply causes more confusion. These guys are responsible for the education of our kids, and yet their form of communication and distributing information is second rate to industry norms. It is sad to see.<\/p>\n\n\n\n<p>I want to be clear that I am criticizing the system and the process, and not laying any blame to the principal who may simply be a conduit in all of this. I know we are in a pandemic and we are all under stress. However, we can use this as an excuse, or we can use this opportunity to bring out the best in us.<\/p>\n\n\n\n<p>Maybe I&#8217;m simply being too picky. Let me know what you think.<\/p>\n\n\n\n<p><strong>Update 2020-10-27 8:20PM<\/strong>:<\/p>\n\n\n\n<p>Our York Region, Dave Barrow, has provided an alternative link <a rel=\"noreferrer noopener\" href=\"https:\/\/york.ca\/covid19data\" target=\"_blank\">york.ca\/covid19data<\/a>, which actually work so much better on my mobile phone.<\/p>\n\n\n\n<p>I think the team must have modified something. Kudos to a team for a rapid response.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are parents of a son who has opted for choosing the in-person learning format this fall in Richmond Green Secondary School. With the recent rises in Covid-19 cases in recent weeks, we have been monitoring new developments continuously. We attempt to monitor new information on regional news via mostly online resources. However, recent school &hellip; <a href=\"https:\/\/blog.lufamily.ca\/kang\/2020\/10\/27\/york-region-covid-19-communication-issues\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;York Region Covid-19 Communication Issues&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[117],"class_list":["post-1158","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-covid-19"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p7V6i8-iG","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/posts\/1158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/comments?post=1158"}],"version-history":[{"count":16,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/posts\/1158\/revisions"}],"predecessor-version":[{"id":1176,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/posts\/1158\/revisions\/1176"}],"wp:attachment":[{"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/media?parent=1158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/categories?post=1158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.lufamily.ca\/kang\/wp-json\/wp\/v2\/tags?post=1158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}